At this website, portal, or software, we prioritize transparency and honesty when it comes to collecting, utilizing, and sharing personal information provided by our users. Personal information refers to any data that can identify an individual, either on its own or when combined with other information.
Categories of Information Collected from Individuals
Our website, portal, or software collects various types of personal data for different purposes:
Information Provided by Individuals
In order for the government to assess and make decisions regarding visa applications, we collect a range of personal information from applicants through our online form. This includes the applicant's full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We may also collect highly-sensitive information such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background, and genetic information.
Documents Required for Processing
Occasionally, we may require specific documentation to process visa applications. These documents may include IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters (for minors).
Information Collected from Devices
We gather information about the devices used by individuals to connect to our website, portal, or software, including laptops, mobile devices, and tablets. This information includes IP addresses, browser and operating system details, and geographical locations. Additionally, we collect data on user habits and preferences, such as frequency and duration of visits.
Use of Personal Information
We utilize the collected information for the following purposes:
Visa Application and Document Processing
The personal information provided by applicants through our online form is used to process their visa applications. This information is shared with the relevant authorities responsible for granting or denying visa requests.
We use the collected information to effectively communicate with our users. This includes responding to emails, addressing inquiries and requests, answering questions, and sending notifications regarding the status of visa applications.
Enhancement of Website and Services
We employ various programs to analyze the information we gather, aiming to enhance the overall user experience on our website. This information helps us improve our services and optimize the functionality of our website.
Adherence to Legal Obligations
In certain instances, we may be required to share users' personal information to comply with applicable laws and regulations. This may occur during legal proceedings, investigations, or audits.
Disclosure of Personal Information
We do not disclose your personal information to third parties, except in the following circumstances:
Sharing with Government Entities
The information entered on the online visa application and the accompanying documentation are shared with the government authorities responsible for processing visa requests. This information is essential for the approval or denial of visa applications.
Sharing with Third-Party Service Providers
We collaborate with third-party service providers who assist us in performing specific tasks. These services may include processing credit or debit card payments, providing advertisements, sending and receiving emails, and analyzing user information, such as preferences and habits. We only share the necessary information required for these service providers to fulfill their designated tasks.
Sharing with Affiliated Entities
As a global business operating in multiple countries, we work closely with affiliate companies. We may share information with these affiliate companies and transfer data between our internal offices.
Sharing for Legal Reasons
When mandated by laws or regulations, either within or outside the user's country of residence, we may disclose personal information to relevant authorities. These situations may include legal processes, requests from public authorities and officials, enforcement of our Terms and Conditions or policies, protection of our operations and those of our affiliates, safeguarding privacy, rights, or safety, pursuit of legal remedies, or limitation of potential civil damages.
Management and Removal of Personal Information
You have the option to request the deletion of your personal information at any time. Additionally, you can request an electronic copy of all the personal information we have collected about you.
Safeguarding and Storage of Personal Data
We store personal information on servers protected by passwords, firewalls, and physical security measures. High-security protocols are in place to prevent loss, theft, misuse, and alteration of personal data. Personal data is retained for a period of three years, after which it is automatically deleted. Data retention procedures ensure compliance with relevant laws and regulations. Users acknowledge that the security of information transmitted over the internet is not the responsibility of our website, portal, or software.
Third-Party Websites and Services
Our website, portal, or software may contain links to third-party websites that are not operated by us. We hold no responsibility for the privacy policies or any other practices of these linked third-party websites. We recommend carefully reviewing the privacy policies of all third-party sites before disclosing any personal information.
Protection of Children's Data
As stated in our Terms and Conditions, parents and guardians provide consent for us to collect and use the data of minors by submitting their information through the online form. We only collect and utilize children's data to process visa applications and provide related services.
Our Identity and How to Reach Us
Our website, portal, or software is owned by Visacent Ltd, a private company specializing in online visa application, ETA, and travel document processing services and support. We assist travelers in obtaining visas and processing ETA and travel documents by providing expert guidance, assistance, and support.